AMC account hacked and they protect the thief

Got a notice that tickets and food were purchased from my AMC account multiple states away. Called the local theater and they told me the perpetrator was on site and had hacked multiple accounts. Said they were locking the account owners out by changing the account emails and the ordering more food and asking for refunds via physical gift cards. The GM said they refused to do that but wouldn’t actually help me. I locked my card associated with the AMC account and called my bank which put a stop on any additional charges from AMC.

AMC has no phone support so completed their online form. Received an email from a random account claiming to becAMC and asking for private info they should not be asking for. Told them to call as I can’t confirm who they are. They then refused and said they don’t provide phone support and unless I gave them information no one would provide I can’t get assistance. Just a warning that they will not help if your account is hacked and will actually support the hacker by allowing them continued access to your account without taking any action at all.