Customer Support Is Horrible

over the last 2 1/2 weeks I have gone back-and-forth with their customer support. I’ve provided everything they’ve asked the last email I received from them stated that I could send it back and provided instructions. It said to write the RMA number twice on the outside of the box.

That said at no point in any email correspondence ever received an RMA number i’ve emailed them over the last nine days that I’ve yet got any response. My recommendation is seek elsewhere for headphones. It’s one thing to have a good set of headphones. Also, it’s another to have good customer support when stuff doesn’t work.