Can't activate thru ESTA or SMS

I just received my EastWest CC earlier. I applied 1st week of Feb 2026 and I never received a confirmation nor approval. Bigla na lang may nagdeliver kanina and Eastwest CC daw.

I was able to connect it sa EasyWay app pero I tried activating it thru SMS, ESTA, even yung EW Credit Cards sa messenger pero ang sabi, yung email or phone number ko are not on file. I tried calling their customer service via Viber. Cinonfirm naman nila na pareho email at number ko. Kesyo ieescalate daw nila. Walang resolution na naprovide sakin kung kelan ako pwede mag register to activate my card. Activating the card is the least of my worries. Nagtataka ko bakit wala sa file yung number at email when we try to register?

Anyone with the same issue and pano ginawa niyo? It's really frustrating.