Trying to pay rent but the app keeps informing me about the address not matching the bank records

Title.

Recently I had to get a new card and Appfolio absolutely refuses to let me use it to pay my rent, giving me the error of "The address information you entered doesn't match your bank records". No matter what I do, no matter what variation of the address I use, it keeps giving me the same error.

Funnily enough, I get the same error when trying to pay via e-check, even though Appfolio doesn't prompt me to give an address on that page. I even asked about it at the leasing office of my complex the last time I was having this issue. But as I was down there talking to them about it, I tried again through e-check and suddenly it went through? The person in the office was even able to verify the payment went through.

Does this have something to do with business hours? How do I fix the incorrect address issue?