Pro subscription blocking Sonnet access despite available quota

Something is not working with the charging systems.

I am a heavy individual user. They built Claude, which is such an amazing creature, and that makes me wonder about their dedication when it comes to making your charging a **simple and **robust system.

I just submitted this to their Fin Agent.

Do you expirience the same?

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Hi Anthropic Support,

I'm experiencing an issue with my Pro subscription where I'm being blocked from using Claude Sonnet despite having remaining quota.

Issue Details:

• Subscription: Claude Pro (max subscription)
• Problem: Unable to access Sonnet or Haiku without purchasing additional usage credits
• Usage Dashboard shows: "Sonnet only" bucket at 40% used (60% remaining, resets Sun 1:00 PM)
• However: System blocks me from using Sonnet and forces me to pay for extra usage

Expected behavior: I should be able to use Sonnet/Haiku until the "Sonnet only" bucket reaches 100%, not be forced to purchase additional usage when 60% quota remains.

Current impact: I'm paying for Pro subscription AND being charged for extra usage credits even though my usage dashboard indicates I have available quota. This appears to be either a billing system error or a bug in how limits are being enforced.

Please investigate and resolve this issue. I'm being incorrectly charged for usage that should be covered by my Pro subscription.

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