Dear Phoxhunters,

We have received reports from some players regarding abnormal display content appearing on the game interface when launching the game through the launcher and selecting servers. We took this matter very seriously and immediately launched a technical investigation.

I. Current Status

The display abnormality has now been resolved. The anomalous content on the server selection interface has been cleared, and Phoxhunters can log into the game normally.

II. Data Security Clarification

We fully understand that account security and personal privacy are your primary concerns. Following a comprehensive investigation by our technical team, we confirm the following:

· Payment information (such as credit cards, PayPal accounts, etc.) remains unaffected. All such data is encrypted and transmitted through compliant payment platforms; this incident did not involve any risk of payment information leakage.

· Players' personal identity information (including account credentials, etc.) has not been compromised. Core user data is stored using encryption, and this incident did not involve any attack on our core databases.

· This issue was caused by malicious tampering with CDN resources and the server list display interface. This anomaly occurred at the front-end presentation layer and did not involve any extraction or leakage of core data.

III. Follow-up Actions

To protect player interests to the greatest extent possible, we will:

· Comprehensively strengthen security protections and upgrade server access control policies to prevent similar incidents from recurring.

· Recommend affected players to uninstall and reinstall the game, and to log in using account credentials rather than third-party authentication where possible.

· Maintain transparent communication—should any account security-related anomalies arise, we will announce them immediately.

IV. Apology

We deeply apologize for the concern and inconvenience this incident has caused! Maintaining a safe and stable game environment is our most important responsibility.

If you encounter any abnormalities in the game or have any questions regarding account security, please contact us through the following channels:

Customer Service Email: [dna\_cs@dna-panstudio.com](mailto:dna_cs@dna-panstudio.com)

In-Game Customer Service: \[Settings\] → \[Miscellaneous\] → \[Customer Service\]

Once again, we extend our sincerest apologies to all Phoxhunters, and thank you for your continued trust and companionship. We will prove through our actions that your support is worthy of protection.

Duet Night Abyss Team

Notice Regarding Abnormal Server Display Issue