Magnus Pro XL E11 Error

Does anyone know how to fix an E11 error? I moved my table out of my old room to renovate and after reassembling with 3 people for 30 minutes, I am left with a table stuck at the lowest height. I reached out to support, with 4 different customer care specialists recycling, Hey How are you, also stating that they are only allowed to ask for my address since they don't have the "authority" to make any decisions other than that.

Ticket ID: 3022368

• I swear I have watched every available youtube tutorial on troubleshooting (the desk does not respond or enter “RST” mode!).
• I've checked all the wiring and ports, no visible damages, no leaks, no water damage
• I'm still within the 2 year electrical warranty period

I'm gonna lose my mind.