Need help with customer support

https://preview.redd.it/mrdceam9gulg1.png?width=1158&format=png&auto=webp&s=2f898d31c63342cdd92a65a576cdfa3b49738902

will i have to ship them or they will come and collect it? whats the next step? they have accepted the claim (sry, its my first time claiming warranty by myself)