Tracking frequent issues by organizations

We use ZD as a customer service help desk. We have a growing number of organizations, each with multiple users. A few of these orgs have reoccurring problems. Does anyone have any ideas for how to list these ideas somewhere on the dashboard?

For example, if an organization frequently needs help with a database, I’d like something for my agents that alerts them to this.

Tags? Custom text box that we can just type in?