Nintendo support service bad ?

I accidentally bought the wrong version of Marvel Cosmic Invasion in the E Shop, I bought the version for the original Switch and not the version for the Switch 2,

I have not great experiences with the support they are not willing to help me with this I bought a lot games,

I made a mistake I know but with other support Microsoft XBOX they can fix that mistake easily and I have greater experiences with them,

I now contacted them 2-times and I get no as a answer both times

Any of you got same experiences with Nintendo Support.