For a referral, simply DM me your email address and mention this position. I’ll send you a referral link via email, where you can upload your resume.

For those who have already applied, please check your email regularly, including your spam folder, as some HireVue invites may end up there. Also, check your application status on the website. Note that “Application Submitted” means your application is no longer active. The initial interview invitation may take some time, depending on the required headcount and the volume of applicants.

**FAQ**

Q: How much is the salary/salary range?

A: I don’t know the exact amount. However, based on my experience, they usually ask for your latest payslip, and the offer is typically higher than what I received at my previous company.

Q: How many days of RTO (Return to Office)?

A: This depends on the line of business (LOB). In my current LOB, we have RTO twice a week, while some LOBs only require once a week. For new hires, it is highly likely that training will be conducted onsite.

Q: Do you accept undergraduates?

A: Please check the qualifications to see if a bachelor's or college degree is required. Some openings don’t explicitly mention it, so you can still try applying.

Q: Do you have non-voice or back-office roles?

A: Yes, but please review the job description carefully, as I’m not familiar with other lines of business.

Q: Is it hard to get into WTW?

A: In my experience, yes. I applied around 14 times and waited five months before they noticed my application. I was still employed while applying to WTW and only resigned once I received a job offer, which is why I was able to wait that long.

**Company:** WTW (Willis Towers Watson)

**Location:** BGC (BOTT/WCC)

**Work Set-Up:** Primarily hybrid. The number of RTO/WFH days depends on the line of business (LOB).

**Company Benefits**

* Night Differential: 20%
* Rice Subsidy: 10K annually (non-taxable)
* Clothing Allowance: 5K annually (non-taxable)
* Transportation Allowance: 7K/month (equivalent to Php320.61 per day) (taxable)
* Retirement Plan
* Leaves: 15 VL/15 SL
* HMO: 500K (Intellicare)
* Group Life Insurance
* Emergency Loan: 200% of your monthly basic salary

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* [Global Benefits Management Analyst](https://www.reddit.com/r/BPOinPH/comments/1rb07dd/wtw_hiring_global_benefits_management_analyst/)
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* [Service Transition Specialist](https://www.reddit.com/r/BPOinPH/comments/1razyqu/wtw_hiring_service_transition_specialist/)
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* [Canada Pension Benefits Analyst](https://www.reddit.com/r/BPOinPH/comments/1r8haod/wtw_hiring_canada_pension_benefits_analyst/)
* [Pension Benefits Administrator](https://www.reddit.com/r/BPOinPH/comments/1r8h74c/wtw_hiring_pension_benefits_administrator/)
* [Junior Automation Developer](https://www.reddit.com/r/BPOinPH/comments/1r3byr2/wtw_hiring_junior_automation_developer/)
* [Developer 2 (C#.NET - Night Shift)](https://www.reddit.com/r/BPOinPH/comments/1r3bp7e/wtw_hiring_developer_2_cnet_night_shift/)
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* [Flexible Benefits Administration Analyst](https://www.reddit.com/r/BPOinPH/comments/1qx1ypp/wtw_hiring_flexible_benefits_administration/)
* [Major Incident Management Analyst (Rotating Shift)](https://www.reddit.com/r/BPOinPH/comments/1qw4xwe/wtw_hiring_major_incident_management_analyst/)
* [Business Analyst 2 (Night Shift)](https://www.reddit.com/r/BPOinPH/comments/1qw4n3e/wtw_hiring_business_analyst_2_night_shift/)
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# Description

Are you ready to lead the charge in transforming client-facing technology? We are seeking a dynamic and customer-centric Service Manager to provide top-notch service for clients and colleagues using our advanced technology. You'll engage with a global user base, ensuring their needs are met by coordinating with platform teams and stakeholders. Enjoy a strong work-life balance, remote/hybrid options, and a role requiring dependability, autonomy, adaptability and experience in end-user Service Management.

**The Role**

* Ensure defined Application Service Management processes are followed for Incident, Problem and Change Management
* Accountable to Lead Service Manager for reporting key performance and application service management metrics 
* Provide input to Application and Service status including service health, availability, adherence to SLA’s, timely problem resolution, disaster recovery, performance and service change management
* Responsible for relationship management, ensuring Vendors/Partners are meeting SLA’s and escalating issues regarding performance to the Lead Service Manager and Service Owners
* Responsible for ensuring accurate maintenance of service entry in the Service Catalogue (CMDB) 
* Review and keep updated key process and knowledge bases
* Responding to RFP and InfoSec requirements
* Being platform coordinator for incident management resolution bridge calls

Works closely with client technologies colleagues to ensure the platform functions as per agreed specifications

# Qualifications

**The Requirements**

* Excellent verbal and written communication skills, with the ability to effectively communicate business and technical information across all levels of the organization, sensitive to the needs of unique audiences
* Competent in facilitating meetings and monitoring action items to completion
* Detail orientated, able to analyse and recognise themes and root causes of issues
* Experience of working in virtual teams
* Service Integration and Management (SIAM) certification preferred or ITIL 4 Foundation
* Exposure to ticket management tools e.g .ServiceNow, Jira, Remedy
* Good conceptual understanding and interest in Microsoft Azure technologies.
* Able to cover North America time-zone

WTW Hiring: Service Manager