Didn’t receive severance after signing — emails went to junk and now expired

Hey everyone,

I was recently let go from Amazon and was supposed to receive my severance package. Located in Canada.

I accepted and signed everything around 10 business days ago, but I still haven’t received any payment.

While doing some research, I found out there might have been a second email I needed to sign — the problem is, I never saw it. I just checked my junk folder today and found the messages there, but they’ve already expired.

Can they cancel my severance? Has anyone been through something similar? Did you have to reach out to HR or ERC to get a new link sent out? Just want to make sure I go through the right channel to get this sorted quickly.

Appreciate any advice or experience you can share.