Honda pilot issue

My mom bought a used Honda pilot and it worked for a few months but now she says over the D for drive there's a circle around it, it doesn't reverse and now the shift selector doesn't work. It's a 2012 ex-l sport utility she's taken it to Honda and they don't know what's going on either, nothing in the diagnostic came up. Has this happened to anyone else? It's a v6 engine, and it has around 130,000 miles