Fetch Canada a complete SCAM

while going for my 2nd year with those guys I applied for an Add on called “wellness” within their app. Such transaction created a new policy and they denied honouring my spaying expenses as i had not completed the 15 days waiting period. Throughout the call the stated that such add on (wellness) has no waiting period, however they denied paying my expenses. Such 2nd policy was created as a glitch on their app. their cx service line solves nothin, they just repeat scripts. they seem to be home based employees who do not have capabilities to resolve these scenarios