My payment keeps failing to go through

Is anybody else experiencing this, I had to get a new bank card. Was able to update my payment methods on the app, but when going to make a payment it fails.

I have 2 payments with them, and both failed with my new card. The 1 smaller payment i was able to switch to a PAD. #2 is a bigger purchase and doesnt give me the option for pad, it said I had to verify the purchase with my bank app, so I did. And it still failed. I was so excited for a brief moment, thinking it was finally going to take my payment. NOPE 😭😭😭 customer service said go to the bank, the bank teller said "everything looks fine on our end, the funds are their, no holds or anything, youll have to call them" .... back and forth