Should I just cancel my order?

I tried to cancel my order before the sizing kit shipping label had been created because I read on Reddit that shipping took a long time. I emailed customer service to cancel and they conveniently didn’t see my email until after the shipping label had been created and they charge $10.

I submitted my size 3 times just to be sure because received no confirmation or tracking number. I emailed customer service and they said it should automatically update and that I’d receive a tracking number after it ships.

I reached out again because I hadn’t heard anything after a week. They said they never received it. I submitted it again and finally got a confirmation email. I asked for some sort of compensation for wasting my time and they offered $20.