RUN FROM KOODOO HOME INTERNET

I am writing to formally request cancellation of my internet service and a waiver of the remaining billing period due to unresolved service issues.

Over the past two weeks, I have experienced consistent connectivity problems despite having high download speeds. Every 1–2 hours, my connection drops to gaming servers, streaming services such as Netflix, and other online services. This occurs daily and makes the service unreliable.

I have contacted support numerous times and completed all requested troubleshooting, including modem and router resets and a RouteThis diagnostic test. The RouteThis results confirmed poor connectivity to streaming and Google servers. Despite this, no technician visit was arranged, and I was informed the issue appeared fine from your end. I specifically requested that the line be inspected, but no further action was taken.

Due to the ongoing instability and lack of resolution, I have been forced to switch providers to obtain reliable service.

Additionally, I have attempted to contact customer service to cancel, but the callback system and hold times have made it extremely difficult to reach a representative.

Additionally, my first experience with Koodoo is receiving a broken modem that died within 24 hours. I told explicitly to the service team that the modem is dead and if a tech is scheduled to ship or bring a new modem along with the tech. A Rogers Tech was sent and he did not bring a modem or scheduled a shipment of one. I had to wait an additional 4-5 days on top of the 2-3 days for the Tech to first appear. I had no internet for 7-8 days my first sign up with Koodo. I should have known to leave the company then!

STAY WAY FROM KOODO HOME INTERNET. THEY USE ROGERS OLD CABLE LINES WHICH HAVE CRACKS AND INTERFERENCE FROM ANY GROUND WATER/SNOW/FREEZING AND THEY WILL NOT REPAIR THEM.
GO WITH A PARENT COMPANY THATS MORE STABLE SPEED DOES NOT MATTER WHEN YOUR SERVICE IS PUSHED THROUGH FIBER CABLES.