How do I overcome this objection?
Hi all!
I work for a mid-size credit union and I need help overcoming some objections. When I ask discover questions to uncover new money and credit card opportunities I am trained to compare what the member is doing to our products to see how we can recommend (cough* sell) our products. The problem is that our products don’t stack up well… here is the scenario… “what type of cards do you use?” Customer will say the Chase Sapphire or Reserve card. Meanwhile our card only pays 1-2% cash back… next we talk about how much interest they earn on their funds. “Where do you like to keep your savings? Member will say Robinhood which pays over 3% and has no qualification. Ours only pays 2% APY AND a there are monthly spending requirements involved to get that on your debit and credit card. Long story short, management says we have the best products but when I compare it to others, they simply don’t stack up. How do I overcome this?
Posted Mar 2, 2026, 4:11 PM UTC