Delivery woes

Long and winding road….

I order a new dining table on Jan 31 with in-home white-glove setup. Wayfair’s delivery window was Feb 12-19. Kinda big window, but OK. After I saw my order go into “error” on the website, I phoned them. Oh, it’s not in error, it is just an internal thing and we’re processing it. I asked if they could firm up the delivery date as I had a number of appointments that I needed to work around. They informed me that they would let me know as soon as the date was firm and that I could reschedule if needed. Great. On February 18 I received notification that they were going to deliver the next day. I called to let them know that the 19th would not work. They said that they were rescheduling for the 20th. On the 19th I received a text from someone who identified as the delivery driver and that they were 7 stops away. I replied to the text that I had rescheduled for the following day. No one acknowledged or replied. Urgg. I phoned them again. They tried to reschedule and I eventually spoke with a supervisor who said that they only option was to reschedule for the 25th which was a date that I could not accommodate and that they would put a request in for the hub supervisor to find an alternative time and I gave them some options before and after the 25th. The supervisor said that she could not call the supervisor, only send yet another request. On the 26th they finally rescheduled for March 5, a full 3 weeks after their initial attempt.

What a mess. I wouldn’t suggest that anyone buy anything from these guys. What a dichotomy between them and Amazon.