Poor delivery partner

So my Luba 3 is currently doing a tour of the UK as Parcelforce appears to be incapable of delivering it. At present its in London asking me to collect it (5 hours away).

I have tried to speak to Parcelforce but it would be easier to solve world poverty than getting them to pick up the phone. If Mammotion wants to be seen as a company that solves problems they need a better delivery partner.