Anyone else having difficulty with Candor?

My most recent consultation was 21/02 and I have the emails confirming my prescriptions. Signed into the portal to make purchases on Sunday but got an error message saying they can't find my prescriptions.

I messaged both the support chat and nurse but haven't received any responses. I've tried replying to the email from the Doctor but not sure if it'll go to a monitored inbox.

Is this a common technical glitch? Am I potentially not a customer anymore? Do they still operate? I'm full of questions but can't find a phone number to speak to a human.