iTEP Withholding My Paid Exam Result After Completion – Is This Normal?

I want to share my experience with iTEP Academic Plus and ask whether anyone else has faced a similar issue.

I took the iTEP Academic Plus exam on February 23. I purchased the test directly through the official iTEP platform and paid the full fee (141 USD). The system allowed me to register, schedule, and complete the exam without any warning about regional restrictions or coordination requirements.

After completing the exam, my result remained “Under Review” for over a week.

When I contacted support, I was informed that my results cannot be released because I am required to purchase the test through iTEP Turkey, their regional partner. This was never stated during the purchase or registration process. There were no warnings, no restrictions, and no redirection to a regional office.

In a previous test under similar conditions, my result was released without any issue.

At this point:

• I paid the full fee.
• I completed the exam.
• The system accepted my purchase.
• No restriction was presented beforehand.
• My result is now being withheld.

I am not disputing internal regional policies. I am simply asking how it is acceptable to withhold a fully paid and completed exam result after the system allowed me to take it.

Has anyone experienced something similar with iTEP or other language testing providers?

I currently need this result for an active application process, and this situation is putting me in a difficult position.

Any insight would be appreciated.