3 MONTHS waiting for a $161.61 Refund - Still being ghosted by support

I am reaching out here because official support channels have failed me for 3 months. My keyboard was returned to Razer by FedEx in early December, and Razer confirmed receipt.

Since Dec 11th, I've been promised a refund. First, they claimed my bank rejected it (false). Then, they made me fill out TWO different Wire Transfer forms. The last one was submitted 9 days ago, and now they are asking for another 18 business days.

I have already filed complaints with the BBB and FTC. I need the MT103/Swift confirmation TODAY.

I have my Case Number and Order Number ready for any official Razer support agent who reaches out via DM. Please help.

Posted Mar 4, 2026, 7:08 AM UTC

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