Hard-capped at 15 labels/day (API & Web). How to lift this?

Hey all,

My business account is getting hard-capped at exactly 15 labels per day. Doesn't matter if I use the API or the FedEx website—once I hit 15, I'm dead in the water for 24 hours.

We ship outdoor furniture (heavy/bulky) and we’re buried in a spring season backlog.

• Is this a standard "New Account" throttle?
• How do I find my AE (Account Executive) fast? I can’t find a direct contact in the Billing or Developer portals.

Is calling "Revenue Services" and being a squeaky wheel the only way to get a human rep? Any advice on how to get this escalated ASAP would be a lifesaver.