Grounds too coarse?!?! [BDB/Encore std]

hey guys, finally got everything washes and set up, just getting around to dialing in first shots. at the finest setting on the Encore standard the shots are running way too quick.

Dose: 18g

Time: 13 secs

Output: 30ml

ive ordered the M2 burrs for the encore and have adjusted the calibration screw. not too suure what to check next. maybe the encore just isnt fit for espresso with the bdb.

anyone else have an encore and got it working for espresso?

youre right to assume that the puck just isnt good. could be cracked or water channelling causuing the water to rush through. but to me the ground do seem rather coarse.

looking forward to hearing from you. appreciate it.