should i call a lawyer?

so i’m pretty young and have no idea about any of this. i slipped and twisted my leg at work from water on the floor february 12. i was sent to urgent care from work who referred me to orthopedics. no appointment has been scheduled even though i have been calling and calling. the claim was approved but now as of march 1 they are changing to a different insurance company and they informed me it could be up to 15 days before they have my information. i don’t know what to do i am in a lot of pain and also missing a lot of work because my hours have been cut in half.