Mortgage did not process with Wells Fargo - anybody else?

So I checked on the Bilt app last week, and my mortgage was all loaded - I could see the servicer, loan number, and estimated payment. I looked at my bank account (Wells Fargo) - all set up and verified for a payment.

Nothing happened on the 1st, which was a weekend, so I waited for Monday. Still didn't process.

I messaged customer service, and they said that since my bank account wasn't verified through Plaid, it didn't get paid. I had gotten an error message through Wells Fargo so I set it up manually. However, I'm not sure how I would have known that it wouldn't work - I never got any sort of notification on this that I'm aware of. Did this happen to anyone else? Now my mortgage is going to be late for the first time ever, and I'm EXTREMELY annoyed.

The exact wording from customer service was: "the Plaid error is blocking the bank-account verification step needed to submit the mortgage payment."