Frustrated with my internet- not sure if its them or my home

Hi All,

Would love some help.

Relocated to Forestville 2087 recently and signed up with arctel on their superfast plan 500/50 (whatever that means, I am not tech savvy whatsoever).

It's just my husband and I with devices in our small two story home.

I cannot even join a google meets meeting on my laptop without it freezing during the day that I need to join via my mobile (different provider) or hotspot which defeats the purpose of having home internet - I WFH at least three days a week.

I thought we needed to get a mesh system in place (ai told me this would help) to improve this- this made no difference.

I've gone back and forth with arctel for so long that im exhausted.

Anyone know who the best provider would be? We don't really download etc. We watch the odd netflix show every now and then but it's just me WFH and it would be nice to have a good consistent network that allows me to work from my laptop. Even using chatgpt takes me forever.

Please help!