I ordered a Guess watch for ₹7,800 on 17 February, and it was delivered on 21 February. But the moment the parcel arrived, I noticed that the package looked tampered with. I even pointed it out to the delivery agent right there.

When I opened the box, instead of the watch I had ordered, there were completely random items inside — like concert-style bands/bracelets, which had absolutely nothing to do with my order.

I immediately told the delivery agent that this was the wrong product and asked him to take the parcel back, but he refused and told me that I would have to initiate the return through the Amazon app.

So I contacted Amazon customer care the same day, and they scheduled a pickup for 22 February. While arranging the pickup, I clearly told them that I had to travel that night, so it was important that the pickup happened on time. They assured me that it would be done.

But on 22 February at around 1 PM, I suddenly got a message saying that the pickup failed because the “door was locked.” That was completely false because I was literally at home waiting for them.

When I contacted customer care again, they told me to wait until 7 PM. Then at 7:30 PM, they told me to wait until 10 PM, and after 10 PM they said the pickup had been rescheduled for 23 February.

On 23 February, I received yet another update saying that the “order was not ready for pickup,” which again was completely untrue. No delivery executive even came to my house that day.

Because of all this, I actually had to cancel my travel plans on 22 February, since there was no one else at home who could hand over the return parcel.

Finally, after struggling with this for hours and speaking to multiple customer care agents, I ended up personally locating the Amazon warehouse with the help of a friend and returned the parcel myself on 23 February.

And the most frustrating part is the refund situation. On the night of 22 February, one Amazon associate told me that I didn’t even need to return the product because the refund had already been initiated. But within two minutes, another executive called me saying that it was a mistake.

Since 23 February, I’ve been contacting Amazon almost every day about my refund. Every time they tell me something different —

first 24 hours, then 6 March, then 7 March, and on 1 March they told me to wait until 9 March.

So at this point it’s just been constant misinformation, delays, and a lot of unnecessary stress for something that was clearly not my fault.

The ₹7,800 Amazon Order That Turned Into a Complete Mess