Maya Savings Physical Card still hasn't arrived after 3 weeks.

Hello! I've recently opened a Maya account noong January for my savings. I already have their digital card and decided to order a physical card. February 14 ko pa inorder yung physical card, paid PHP 250.00 for the card and delivery. I live outside Manila so I expected na na more than 10 days talaga aabot. Pero grabe until now wala pa rin. I constantly check yung status ng card, "Preparing your card" pa rin hanggang ngayon. No tracking details yet, kahit info sa courier wala pa. Nagsend na ako ng ticket, sent a photo showing the status. 2 days after, may update regarding sa ticket. Pero agad na niresolve kahit walang ginawa.

Ganito ba talaga ka tagal pag outside Manila? Am I misisng something? Please enlighten me, nauubos na pasensya ko and naanxious baka may something wrong na. Thank you. 🙏🏻