Withdrawal suspended for "suspicious activity"

I have been trying to contact Distrokid for a over month as Distrokid requested that I contact Distrokid for "suspicious activity" on my account.

There is no suspicious activity on our account for Willivision Foundation.
We have headquarters in Las Vegas, NV USA and operate an animal rescue center in Mexico.
We are able to sign in to our account from Mexico as we always do but the withdrawal process is suspended.

How do we reactivate our withdrawal capability and allow authorized signing in from both the USA and Mexico?

Th chatbot says "an agent will respond shortly" and an email is sent to us with a copy of the chat. When we respond to the email it says the case is closed and that we need to submit another email.

Regards,
William Vinson, Director Willivision Foundation Inc.