Sync Troubleshooting
I recently made the mistake of logging into an insta360 account via apple device, instead of my actual account which uses my email to log in. My latest videos autosynced to the cloud prior to me realizing I was not in the right insta360 account. I deleted the cloud videos, unlinked my device from the cloud, and deleted the insta360 account. After logging into the proper account using my email, my videos will not autosync or manual sync because my camera seems to think they are already in the cloud evidenced by the cloud symbol that remains on the new videos. Is there any way to fix this issue? The syncing does still work with additional new videos, just not the ones that accidentally uploaded to the other account's cloud.
Posted Mar 5, 2026, 4:49 PM UTC