short staffed at shoreline community college?

hi all! i went to shoreline for awhile back in 2022, and ended up withdrawing around 2023 as i moved back to alabama.

i planned on going back to school after moving to florida in 2024 and needed my transcript from SCC, but i noticed after ordering it on parchment that they haven’t looked at it for over two weeks. i tried calling the numbers provided in the frequently contacted, but i found out they’re extremely short staffed so it meant no one will be answering the phones. all i can do is leave a voicemail and hope someone calls back.

does anyone know why this may be the case and who i can get ahold of to get my transcript? registration starts very very soon, so i’m hoping to make some sort of phone call today and tomorrow. anything helps!!