Demand What You're Owed

Like many of you, my rent has been sitting in limbo. I've "spoken" with their AI chatbot endlessly, looking for a resolution, I've emailed their customer support with no response, and I've called the number that directs you back to the soulless hellhole that is their AI chatbot.

As a last resort, I started commenting on their LinkedIn posts. While we're all here commiserating and threatening our housing, the higher-ups at Bilt are high-fiving each other because their co-founder was named an influencer by some publication no real person cares about. But, I have good news, the guy can now tell his daughter he's an influencer, so sleep well in your apartment (while you still can).

One such back-patter was Bilt's communication chief. He certainly knows how to communicate up, I'll give him that, but he should be communicating to us, his customers, as to why they are hoarding our hard-earned dollars. I asked him point-blank why he hasn't said anything, and he directed me to his LinkedIn DMs. Unfortunately, LinkedIn has blocked access to contacting him without paying for a Premium membership. This is the world we live in. Those in need have to pay for access to those in power.

But lo and behold, I finally got an answer to my email from customer service (wonder how that happened). They now say payments can take 3-5 days, which is not the 3 we were consistently told by that clanker, Theo. And they offered me a pitiful 5000 points as an apology. None of this makes up for the massive dereliction of duty.

We can and should make a bigger deal of this.