Pentel Warranty and Customer Service - Rating: Poor!

I bought a box of JM-20 AE pens, and they're horribly dry, and the tips got loose, and some fell off. I'm beyond returning them. I contacted them and received back so many conditions about sending them in, etc., and then belittling my issue with this 5-year shelf life claim that they have, which is to say I'm not having a genuine complaint. I got disgusted as they kept going round and about. I finally decided to dump them and take the $40 loss.