Elite 10 bud doesn't work well

Hello! I lost my left Jabra Elite 10 earbud a while back. I recently found and purchased the missing earbud at local second-hand market. While the earbud worked fine when I tested it separately, when I synced it with my old earbud, everything went wrong: when I use both earbuds simultaneously, one either plays audio, constantly freezes, or doesn't play at all. Only the earbud I remove from the case first works correctly. The second earbud is also incorrectly detected by the Jabra Sound+ app: it thinks the second earbud has 0% battery, so it won't let me update the firmware. Numerous resets haven't helped. What should I do?

https://preview.redd.it/53f8uxlp8ang1.jpg?width=582&format=pjpg&auto=webp&s=3a12ff4e1ca27953e65de69dad90fc69d875ab88

https://preview.redd.it/ze4stxlp8ang1.jpg?width=582&format=pjpg&auto=webp&s=be3bf6b0ce3327b856ec79d62e23ecefb231311f

Posted Mar 5, 2026, 8:01 PM UTC

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