Telus Security System Service?

Unfortunately I got ported to Telus after Price's was bought. I have tried and tried and tried for over a year to get a tech to come and fix my security system. The calls always start with getting bounced to at least 3 or 4 departments, despite calling the number on my bill and the service numbers. Then when I finally get the correct person after at least an hour, they tell me that a technician will contact me to book an appointment, with no timeline, no call back info, and no other helpful information. This is absurd customer service.

Anyone else have the same experience? How did you get around this? It's infuriating.