Education Loan Moved to NPA & Sold to Reliance – Need Advice

My education loan was marked as NPA and the bank says it has now been sold to Reliance. I am ready to pay the full outstanding amount immediately and want the loan status updated as properly closed/paid, so my CIBIL score is not affected.

I urgently need to apply for a home loan, but the bank manager says they cannot help because the loan has already been transferred to Reliance.

Has anyone faced a similar situation?

Is it possible to settle the loan and update the status correctly in CIBIL after it has been sold to another company?

Any advice would be really helpful.