My doctor won’t help me and I don’t know what to do anymore (UK)

I feel so at a a loss and I just want to cry. I’ve been dealing with chronic UTIs since September 2024. My old GP was great. They gave me antibiotics whenever I called and knew not to bother giving me 3days.

I eventually went through private health for urology and started using Hiprex which has helped with reoccurrences and eventually didn’t have one for 3 months 🎉

Then in August 2025 I moved. And so I needed a new GP. The doctor was extremely difficult about prescribing me Hiprex. So much so I went two weeks without any. Cue new UTI…

I am now stuck back in the cycle. I am back on Hiprex now thank god but if I’m not totally perfect, it all comes back. The problem is now, my doctor will not give me antibiotics 9/10 times. I almost always end up in urgent care who end up giving me the antibiotics. In fact, I don’t think the GP has EVER prescribed me antibiotics. My tests according to th GP come back negative so they dismiss me. But then I end up unable to deal with the pain; go to Urgent care and they help me because by that point I’m so far gone my heart rate is sky high, my temperature is up and I’m shaking uncontrollably. The last time this happened it was confirmed my uti had developed into a kidney infection and I was in a really bad way.

That was the end of January. Last night I wasn’t feeling well and fell asleep before taking my Hiprex. Now today here I am again. Writing this from my toilet with a hot water bottle burning my skin and crying. The doctor tried to fob me off to the pharmacist who obviously aren’t going to help me given how many I get. Then they said they’d do a dip but can’t send off today for bacterial screening today. I have dips at home which I sent to them (nitrite positive). They said they wouldn’t accept it.

I know I need to go and take a sample but I am in so much pain I just dont see the point. I just know they won’t help me because they never do. And even if they did I guarantee I won’t get antibiotics until Monday, by which point I will undoubtedly have them already from Urgent care and will have been suffering all weekend.

My mum is coming to visit and I can’t leave the toilet and I just want this nipped in the bud but feel like this is being made so unecessarily difficult and they don’t believe how much pain and discomfort I’m in. Im just so so so tired and sad and fed up of not being believed. I know the difference between irritation and uti because I live with irritation EVERY DAY. This is not that. This is unbearable. And I just want my GP to take me seriously😭😭. Sorry for the ramble but I just needed to vent to people who understand. IF anyone has any advice please I’m all ears.