My Thrustmaster App and T-LCM's

Anyone using a combination of the two listed in the title?

It lists the T-LCM's on the My Thrustmaster app webpage as being supported, but mine aren't seen at all by the app through either USB or RJ12 connection. TM's Support is useless...wants a video of the app not showing them for some reason...so I thought I'd ask here if anyone else has had this problem.

Thanks in advance for any answers.