Etsy says they can't reset Payoneer connection – I already created a new Payoneer account

Hi everyone,

I’m facing a problem with my Etsy payments setup and I’m really confused about what to do.

My Etsy shop was originally connected to a Payoneer account that I can no longer use. Because of that, I created a new Payoneer account so I could connect it to my Etsy shop instead.

However, when I contacted Etsy support, they told me they cannot reset or remove the existing Payoneer connection and suggested that I open a new Etsy shop.

The problem is that opening a new shop requires a setup fee, which I can’t afford right now. My shop is still new and I haven’t even started selling yet.

Has anyone experienced something like this with Etsy and Payoneer? Is there any way to update the Payoneer account on the same shop instead of creating a new shop?

Any advice would really help. Thank you.