Coldture Chiller Pro Factory Reset?

I have a Coldture cold plunge I bought through Costco a few months back. There was a whole fiasco with that but that's a different story. Once the dust settled I finally got a working chiller pro and I have been using the tub for a while now.

Generally I really like it but the app sucks pretty bad. I left a review on the app on google play store and I was literally the only review and there aren't a ton of downloads so it seems there's little to no support for the app on android. I decided to do some research on alternatives to using their app. Turns out they use a Tuya wifi card in their chiller pro. Ok so in theory I should be able to use the Tuya generic app and control everything and indeed even sync it up with my google homes for voice control and automations. That would be amazing.

Only problem is that now I can't seem to put the chiller pro back into pairing mode to pair it with the new app. Holding the wifi button for 5 seconds does make it beep but the wifi icon never changes from solid to flashing and the chiller never shows up to pair. I tried googling all day yesterday and downloaded the PDF manual for the chiller but nothing I can find says how to fix it. I tried long pressing various buttons and various button combinations, I always made sure of course that the "child lock" wasn't on.

Their customer support is notorious for being hard to get ahold of and hard to work with so I figured I would post here and see if anyone has any experience with the chiller or even maybe a generic Tuya card reset.