Did anyone actually plan the new garbage pickup rollout?

I know the roll-out of the new garbage program is pretty recent, and that they’re perhaps “testing” it. But honestly, with how long they had to plan this, it’s kind of a joke.

Our garbage was supposed to be picked up on Thursday, and it never came.

We live in a pretty small condo townhouse complex with fewer than 50 houses, and it took the truck over an hour to collect everyone’s garbage, and it didn’t even show up until today.

To our surprise, two more trucks have come since and checked the empty bins. Like, do they even have proper communication with a dispatch centre or something?

I really, really hope this isn’t something we end up paying for, like the other two trucks billing the city/region for a job they “completed” just because they can’t properly communicate.

It’s kind of embarrassing.

EDIT: If you’re experiencing similar issues, consider submitting a complaint to the Region so they have data on how the rollout is actually going: https://waterloo.form.ca.empro.verintcloudservices.com/form/auto/wms_main