Pip mandatory correct guidance?

Hi there.

Now on my 3rd pip. All 3 ive had to go to a tribunal ( although the 2nd time they cancelled last minute and awarded me full ).

I had two missed called from the mandatory team so I phoned up today and was told they have already made a decision ( will stay the same after being re-awarded lower amount.

I was told my two pip agents that I had 3 phone call allowance, yet the reconsideration team member told me they make a decision if I missed two phone calls. Is that correct? They stated it was changed from 3 missed calls to 2?

Thanks