Getting frustrated I havent gotten a refund. No way to ever contact support? Help please!

When I was a skeb newbie I used debit to pay for a skeb that's been cancelled (i know biggest mistake ever, lesson has been learned and I use points ever since.)

In their TOS it says debit refunds may take up to 150 days and skeb can only accept inquiries if its been pass that.

Its been 250 days since ive waited! No refunds, even though in skeb it says "Charge Released" it's not reflecting in my bank account. I've contacted my bank and they said I need to first contact the merchant's side before I come back to them 🙄 even though i told them there's no way.

Is there really no way to contact skeb?? Or send an inquiry? They did put they only accept inquiry if its been more than 150 days but i do not see where i can do that!