The best customer care with Caltrain

Yesterday 3/5/2026 I was on the #128 train from San Bruno to San Jose. On the train it was discovered that when I clicked my card originally to start my fare that it didn't register correctly. The employee said I had to click again at the next stop. When I did the train door's shut and left the station. All I had with me was my cell phone, all my other items (purse/luggage) was still on the #128. Needless to say I went into hysterics. I called customer service Caltrain and spoke to a lovely lady name Madelyn (sic). She calmed me down and said she will do her very best. The next train 130 showed up and the conductor (Anthony Mosley) asked if I was the person who had my items on the previous train? I was, he stated he will assist me and to get on his train. Needless to say he was nicest person and advised they found my items on #128. When we reached San Jose he escorted me to my previous train that was closed up sitting at the station to retrieve my items. I am not normally a train rider but these 2 people were is helpful, professional and sweet to a 66 year old female. I thank you all from the bottom of my heart!