Copies of Orders in Cook County IL

I recently switched to a new firm. For some reason the attys are not receiving copies/notifications of the file stamped orders when they are entered after court.

I've confirmed the odyssey profiles, I've updated addresses & emails with Cook County clerk for each of the attys & the firm.

Unless I'm crazy and the entered orders have never been emailed - but I don't recall ever having this issue at my last firm after over 10 years.

This seems to be specific to hand written orders from in person court, but unless it's a typed order to the Judge we just don't seem to get them back.

Yes we have a f/u task to check the docket. But I swear these were emailed?!

if i'm not crazy - Any thoughts about how else I could troubleshoot these or who to contact in the Clerks office to resolve?