Possible Hacked Account

For context, I asked for my bonuses at work to be put in a group RRSP. The boss replied to me and said they don't do that, but if I got a form from the CRA, I can put it into a personal RRSP. He said it was complicated to deposit it there, but I didn't mind.

I opened a Wealthsimple account in 2018, and in 2026, I tried to reset the password and didn't get an email, and it won't let me create a new account. I've been given the run around on the Chat on the phone. It appears something happened, although the hold music is kinda nice. Has anyone had this issue before?