First Chicago Insurance Refusing to Answer my Calls

6 months ago I got into a car accident where I was named liable. No problem, but it’s been hell over the past 6 months trying to get ANYONE on the phone regarding my claim and now they are claiming I breached their contract, marking the insurance I paid for void?? Apparently it has to do with location which doesn’t make sense since I have provided proof of residency half a dozen times now. It takes nearly 2 weeks to get ahold of them and now the insurer of the affected individual is suing me.

Should I seek an attorney? I’m a college student and this situation has left me absolutely petrified. Any advice is appreciated.