AIO The Hot Tub Guy Wants A Key to Our Backyard

My husband and I are renting a home that has a hot tub in the backyard. This week we scheduled a company to come by weekly to maintain the hot tub. As a part of our lease, no one is allowed to have a key to our home beside us and our landlord. This works for us as we both mainly work from home unless we have to travel for work. Per the landlord, we are required to let all contractors in and supervise while they’re around. I feel like that’s a little overbearing so we let the contractors in and give everything a look over before they head out.

When we scheduled the service we were told we would be notified the day before of the time span to expect the contractor. Thursday comes and goes without any update. Usually I would have called myself but I didn’t have the number or even know what company to contact as my partner set everything up. He’s in a completely different time zone right now. We have barely managed to talk for more than an hour since he’s been away. By the time I realized I hadn’t heard from them, it was in the middle of the night where he is. However, he gave them my number and informed them of this. They knew to call me, not him. However, if they did call him the call would go through as he has an international plan.

Last night I stayed up late working and slept in until 9am this morning. As soon as I woke up I texted my husband asking if he’d heard from them. He said that he had not and sent me their number. I called and was informed that the hot tub specialist came by at 7am. The woman I spoke with said the specialist tried to call me this morning but that I didn’t answer. I do not have any missed calls. The woman I spoke with admitted that yesterday she asked the specialist what time they’d be coming by and never heard back from them.

Here’s where I might have overreacted, I was immediately upset. I have a friend coming today and we were supposed to use the hot tub. We’ve lived here since Dec and since the hot tub needed maintenance we haven’t used it. I was so looking forward to finally using it. I shouldn’t have had an attitude but I did.

I said, “people are usually asleep at 7am. Why would he come by that early without telling us? That’s ridiculous.” She apologized and asked if we could give them a key so they could come by when it was convenient for them. Here’s where I feel like I overacted again because I said no. I was genuinely flabbergasted. I pointed out that “this man couldn’t even communicate with his own company and I’m supposed to trust him with a key?” She said that she understood and that another specialist was scheduled to come by Monday since we missed today. I was immediately annoyed again. I asked if this was normal. If it was normal for their company to swing by and schedule appointments for whenever they felt. She said that they always give us a time span for when the specialist is going to come by but that yes, giving them a key is normal.

I genuinely don’t feel comfortable with giving a stranger who can’t communicate with us or their company a key to our home. I’ll never feel truly at ease knowing that at any point someone is going to just let themselves in. I feel that if they didn’t notify us once, it’s going to happen again. Am I overreacting?